Return of Goods - Complaint


Every product bought in our shop is covered by a one-year manufacturer's warranty.


Before sending a complaint, we recommend taking pictures of the damage and the entire product to our e-mail address. On the basis of the photos, we are able to determine with a high degree of certainty whether the product will be suitable for complaints.

If the goods are suitable for complaints, please return the goods by ordinary postal order together with the invoice or receipt received with it and the "complaint" form filled out. Please send the advertised goods with the completed form provided on our website or another equivalent.

Clothing and shoes provided for complaints should be clean and dry.

The complaint is consulted with the producer of the goods, therefore the deadline for replying to the complaint may be up to 14 days from the receipt of the complaint.

If the complaint is accepted, the product will be exchanged for full value, and if it is not possible anymore (for example due to the stock being exhausted and the production stopped), we will offer other products available in our shop or we will refund your money.

If the complaint is not recognized, we will send the goods back to the advertiser's cost.

 Complaint form



Instructions for withdrawal from the contract

Pursuant to the Act of 30 May 2014 on consumer rights, a client who has entered into a distance contract may withdraw from it without giving a reason by submitting a relevant statement in writing within fourteen days from the delivery of the subject of the contract. To comply with this deadline, it is enough to send a statement before its expiry.

The statement may be sent by e-mail to the following address:, or by post to the following address:

Przedsiębiorstwo Wielobranżowe ZiBA
Armii Polskiej Street 34/3, 76-004 Sianów

Please send the parcel along with the completed statement.

In the event of withdrawal from the contract, the contract is considered void and the consumer is released from any obligations. What the parties have rendered is returned unchanged, unless a change was necessary within the limits of ordinary management.

Goods which you want to return, please send to:

Przedsiębiorstwo Wielobranżowe ZiBA
Armii Polskiej Street 34/3, 76-004 Sianów